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FAQ

SPA 101


SPA ETIQUETTE
To ensure that you and those around you experience the full benefits of IO, we suggest the following: Arrive early. Arriving late will cheat you of precious minutes of your San Francisco Spa treatment. Should you arrive late, your treatment will end on time so that the next client isn’t delayed, regardless of how late you start. The IO Spa environment is one of tranquility and relaxation, so please respect the other guests’ right to privacy and quiet. NO CELL PHONES in the spa or retail area.

PAYMENT INFORMATION
IO accepts MasterCard, Visa, American Express, Discover and cash. Personal checks are not accepted. IO also requires a valid credit card number with expiration to hold all spa reservations, even if a client intends to pay with a gift certificate. IO Gift Certificates are available for purchase at IO WEB SHOP. IO also accepts SpaFinder Gift Certificates.

SPA RESERVATION & CANCELLATION
IO strictly adheres to our Spa Cancellation Policy. If you must cancel or reschedule an appointment, as a courtesy to other guests and our therapists, 24-hour notice is required to avoid being charged 100% of the price on all treatments scheduled.

GRATUITY POLICY
In appreciation of quality service performed by your IO practitioner, gratuities are recommended. Tips at IO average between 15% – 20% of the treatment price. Tips may be given in cash or by credit card at the front desk at check out.

WHAT TO WEAR TO IO
IO provides robes, slippers and key lockers for use at the Spa, as well as personal amenities. For Thai Massage or Zen Shiatsu, please bring your own loose fitting clothing to wear during the treatment.

WHAT TO WEAR DURING A SPA TREATMENT
Our practitioners are trained to drape you discreetly and to protect your privacy at all times during your Spa treatment, so being in the buff underneath your robe is the norm. You may of course wear undergarments if that is more comfortable for you.

PREP FOR YOUR SPA TREATMENT
Arrive 20-30 minutes before your first appointment to allow yourself ample time to check in, change and familiarize yourself with our San Francisco Spa. We recommend that you shower, steam and enjoy our redwood sundeck and some refreshments in the lounge prior to treatment. Steaming and showering are essential before any treatment, as the beneficial oils used in treatment are best absorbed through clean skin and softened pores.

PRE-WAXING TIPS

What to do before your wax:

  • Allow 3-4 weeks between waxing and/or shaving. A quarter of an inch outgrowth is required for bikini, legs and underarms.
  • For Brazilian and bikini waxes, if your hair is long it is best to trim so that the waxing is more comfortable.
  • Female clients may have heightened sensitivity during the week prior or during menstruation.

Be careful before you wax:

  • Do not use Retin A/Renova up to 30 days prior.
  • Do not use Accutane up to 90 days prior.
  • Do not use peels (glycolic, AHA, etc.) or dermabrasion on the waxing area up to 24 hours prior.
  • Do not drink alcohol heavily or sunbathe up to 24 hours prior.

POST-WAXING TIPS

To keep from irritating the skin:

  • Aloe Vera or Hydrocordisone cream can be used as a topical application if skin in the waxed area becomes irritated.
  • Keep the waxed area clean, but do not use harsh cleansers or creams for 24-48 hours post wax.
  • No hot tubs, hot showers or baths, sunbathing or tanning for 24-48 hours post wax. Don’t mean to spoil your fun!

To get the most out of your wax:

  • Do not exfoliate the skin for 2-3 days post wax, then exfoliate regularly to help prevent ingrown hairs.
  • Avoid shaving between waxes.

MEDICAL CONDITIONS & ALLERGIES
Please notify a Spa Coordinator when booking your appointments about physical ailments, medical conditions and allergies. This will allow us to further personalize your treatments. Special conditions may include pregnancy, high blood pressure, heart conditions, or other. IO practitioners cannot work on clients with open wounds, abrasions, etc.

ACUPUNCTURE TIPS
Prior to your first Acupuncture visit, you will fill out an intake form for your Acupuncturist. Arrive at least 30 minutes early before your scheduled appointment time to complete the form and relax before your treatment. It’s best to have neither an empty stomach nor a full stomach for Acupuncture. Acupuncture clients are welcome to use the steam room, lounge on the deck before and after treatment to take full advantage of the IO experience. If you are pregnant, make sure to let your Acupuncturist know.

HEALTH BENEFITS TO SPA VISITS
The guaranteed benefit of a Spa visit is your immersion in a calming environment, which reduces stress. Stress reduction is one of the major contributors to good health. In addition, many Spa treatments are geared to easing various aches, pains and increasing blood flow and circulation. Take-home programs developed for you can help you make lifestyle changes for long-term benefits.

PREGNANCY & SPA TREATMENTS
Many women find that spa treatments are very helpful in relieving some pain and stress from pregnancy. IO’s Mom-to-be Massage was developed especially for pregnancy. However, during pregnancy, treatments using deep pressure and heat, such as Deep Tissue or Thai Massage should be avoided. Mom’s-to-be should also avoid using the steamroom. Consult your doctor with any other concerns or questions.

DIRECTIONS TO THE SPA AND PARKING
Please refer to our Directions and Parking page for directions and parking information.

YOGA 101


PRACTICE SILENCE
Please turn off your cell phone as soon as you walk in the front door of International Orange. If your phone rings at anytime please turn it off immediately, this includes in the lobby area, yoga studio or bathrooms.

BAREFOOT YOGA
Please leave your shoes outside the studio in the yoga lobby. Bring any valuables into the studio where there are cubbies for storage. IO is not responsible for lost or stolen items.

YOGA DUDS
Please wear comfortable workout clothing. Layers are best, as your body temperature changes throughout your practice and to allow for full range of motion and comfort.

PROPS AND MORE PROPS
IO provides blocks, straps, blankets, bolsters, eye pillows and towels in the studio. These are for our students to use, but we ask that you please help keep the space organized by returning your props to their proper home. Students are advised to bring their own mat whenever possible. Yoga mats, clothing and eye pillows are available for purchase in our retail shop.

EARLY BIRD GETS THE WORM
If you’re late to class, please wait by the front door until any chanting and/or the teacher’s opening remarks are finished. It’s best to arrive 10 minutes early for class so you can sign-in, find your space and avoid disrupting the class.

TRANSFORM YOURSELF
IO provides a restroom and two changing areas in the retail boutique for yoga students to prepare for class. Please respect the environment for Spa guests at the other end of the building, and do not enter that area unless you are enjoying a treatment.

AN EMPTY STOMACH
Try not to eat a meal too close to your Yoga practice, as a full, heavy stomach and busy intestines will distract you from your practice.

FEMININE MOON
Do not practice any inverted asanas if you are menstruating (i.e. headstand or shoulderstand). Ask your teacher about modifications to those asanas.

MOMS-TO-BE
Yoga can be an excellent practice during pregnancy, but be sure to consult your doctor or health care provider before beginning Yoga. Please also be sure to let your Yoga teacher know of your pregnancy.

LISTEN TO YOUR BODY
If you experience pain during Yoga class, stop what you are doing and notify your instructor immediately so he or she may help you correct your posture or assume a posture appropriate for your body.

NAMASTE